FREQUENTLY ASKED QUESTIONS
Q: HOW DO I CONTACT CUSTOMER SERVICE?
A: Email us at firstname.lastname@example.org
Q: WHAT IS YOUR RETURN POLICY?
A: Report here sailor for the Return Policy
Q: DO YOU OFFER REFUNDS?
A: Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Q: CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOR?
A: Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within two weeks after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Q: HOW DO YOUR SHIRTS FIT?
A: We provide a sizing chart each of the individual products pages so that you know how each item will fit but if you have questions please raise your hand to be acknowledged. Just know that we can not see you raise your hand so you probably look dumb with your hand in the air. If you still have questions email us at email@example.com
Q: SHIPPING AND HANDLING?
A: Again, Report here sailor for the Shipping and Handling Policy
Q: WILL YOU BE GETTING (my favorite Standin' Watch shirt size) BACK IN STOCK?
A: Sometimes you will find that your size is currently sold out. Don't worry we got you covered! Check back often or drop us a line at firstname.lastname@example.org for questions or concerns. Also, some items are a one time only Limited availability deal. Just like a box of crayons left out in the common area of A Marines barracks once there gone they're gone. They will not be offered again and wont be coming back unlike Jody while your on deployment. These items will be listed as Limited so grab them when you can.
Q: CAN I USE MORE THAN ONE COUPON ON MY ORDER?
A: Not unless it states that you can.
Q: ARE YOUR TEES, HOODIES, TUMBLERS, ETC. JUST SITTING AROUND WAITING TO BE SHIPPED OUT?
A: No, all our products are made to order. You place your order, then we make it.
Q: ARE STANDIN' WATCH GRAPHIC TEES MADE IN THE U.S.?
A: We have products that are made right here in the USA and we have some that aren't. We try very hard to keep cost down and unfortunately in order to do so that means we may offer items from outside the USA. Although some of our apparel may come from places outside the USA all our Tees are printed and packaged and shipped right here in the USA.
Q: MY ORDER SAYS “PENDING.” WHAT DOES THAT MEAN?
A: Do I really need to explain this one? Ok, eyes (or eye if you’re a pirate) front! Your items have been processed and we’re getting it out the door just as fast as we can (it’s going to be a shorter wait than the VA, so don’t complain).
Q: WHEN WILL I GET MY ORDER?
A: It takes 3-6 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 5-8 business days
Q: MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
A: Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
- Email email@example.com
*Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won’t be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
*Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Q: BUT CHIEF HOW DO I TRACK MY ORDER?
A: If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
Q: I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
A: Mistakes and accidents do happen, just ask the new boot who married the stripper at his first duty station. If the product you ordered arrives and it is not what you ordered or is damaged, then send it back. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within two weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Q: THE ITEM I WANTED IS OUT OF STOCK. WHAT DO I DO?
A: Again, do I really need to explain this one? Ya know, my Chief once said.... uh.... that story is for another time. Obviously, you wait until it is restocked. So, check back often!
Q: DO YOU SHIP INTERNATIONALLY?
*For APO/FPO addresses, please ensure that your shipping information is properly formatted to fight against errors in our shipping systems. Here is an example of a properly formatted address:
NAME: JOHN DOE
COMPANY (FPO ONLY): USS Standin' Watch
STREET 1: UNIT/PSC 1234
STREET 2: BOX 1234
STATE: ARMED FORCES PACIFIC
COUNTRY: UNITED STATES
Q: WHERE’S MY RETURN?
A: Likely still shipping to us. We’ll contact you via email as soon as we receive the item and are processing it.
Q: MY STORE CREDIT/GIFT CARD CODE IS NOT WORKING. WHAT DO I DO?
A: Contact email@example.com for help with processing Gift Cards and Store Credit.
Q: DO YOU SELL TALL OR LARGE SIZES?
A: We try and sell a wide range of sizes. If you do not see the size you want please email us, firstname.lastname@example.org , and we will see what we can do for you.
Q: DO YOU STORE MY CREDIT CARD INFORMATION?
A: No. Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.
We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.
Q: FOLLOW UP QUESTION, WHAT DOES PCI DSS MEAN ANYWAY?
A: The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.
Q: OK, IS YOUR STORE COMPLIANT?
A: All Shopify stores using our platform are automatically PCI compliant by default. When you choose Shopify to power your store, you can rest easy knowing that we invested significant time and money to obtain our Level 1 PCI certification and that our certification covers your store, its shopping cart and web hosting.
To learn more about the role of data security in customer trust, or to learn more about how to maintain compliance take a look at our PCI compliance checklist on the Shopify blog.